Game will not load anymore using Google Chrome browser

davidrichards27

For the past week or so, I have found it impossible to play the game online from my laptop using Google Chrome browser, the game start loading then the completely freezes with the loading screen and never start properly.......any ideas any one??

Timhung

Hey, @davidrichards27. Welcome to the community.

Can you tell me what platform do you play in? King.com or Facebook web?

Thank you 😀

davidrichards27

King.com is where I have been playing before, but now it just doesnt work!

Timhung

Currently, King.com is also in HTML5 format.

Have you tried to refresh the website or use other web browsers?

This thread may help you

https://community.king.com/en/blog/discussion/247355/is-your-game-crashing-on-pc-king-com

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324225/game-will-not-load-anymore-using-google-chrome-browser

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Freddy_

@davidrichards27 Check you browser is up to date and clear your browser cache, log out and restart your device then log back in and see if this resolves your issue

davidrichards27

Thanks for the advice - Chrome upto date! Cache Cleared!, Device restarted! Also tried using Microsoft Edge and had the same issue! Doh!🤔

Freddy_

@davidrichards27 If trying edge download and install the latest version from the web. I switched from chrome to this for same issue a while back, but now both work fine for me.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1337574#Comment_1337574

Welcome 😊

Check your internet speed, if you have no problem with internet you can follow the steps below.

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Update Google Chrome:

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
4. Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

1. Click the menu icon next to the address bar.
2. Select Settings from the drop-down menu.
3. Scroll to the bottom of the Settings page and click the Advanced link.
4. Scroll to the bottom of the expanded page and click the Reset button.
5. Click the Reset button in the pop-up window.

Check your game and let me know...

parisanne

Bonjour, j'ai le meme problème.

Que ce soit Chrome ou Edge mon jeu ne marche plus depuis bientôt 15 jours.

Avez-vous trouvé la solution?

Merci. Anne

Timhung

Currently, King.com is also in HTML5 format.

Have you tried to refresh the website or try other web browser?

https://community.king.com/en/blog/discussion/247355/is-your-game-crashing-on-pc-king-com

This board may help you.

Feel free to ask if you have more questions.😄