Please, for the love of god, FIX/REMOVE the static white noise sound on iOS

Fede777

This issue is still going on after 1 year, every time I play the game three's a constant static or white noise.

Can you please remove it?

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/324309/please-for-the-love-of-god-fix-remove-the-static-white-noise-sound-on-ios

@Freddy_Falkner Unfortunately I am not familiar with iOS. It is possible that something is wrong with the sound setting on the device. I haven't read any problems about it so far.

Fede777

https://community.king.com/en/candy-crush-saga/discussion/comment/1340157#Comment_1340157

No, it's not a problem with me or my device or any setting, it's a Candy Crush issue. I can't post links, but do a Google search yourself, with this word "candy crush static noise" and you'll see I'm not alone.

Freddy_

@Fede777 Hi and welcome, The issue is known and i believe is being looked in to, but there are a few reports of this but seems some people have the same device and are not getting the issue. So not sure if this is a device thing as strange some have no issues.

Will update you if we get any definite information on this

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1340161#Comment_1340161

Yes, you are right, I also found a post from 2 years ago. I haven't read it completely yet and I can't say whether the solution is here.

https://community.king.com/en/candy-crush-saga/discussion/227849/what-do-i-have-a-static-cracking-sound

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324309/please-for-the-love-of-god-fix-remove-the-static-white-noise-sound-on-ios

Welcome to the King Community.

We've received some reports about this before, but the studio confirmed that this is not a problem with the game app.The cause of the problem is device error and you need to contact Apple Support to get the problem resolved.

Thanks!

Fede777

So Candy Crush is the only app that makes this noise, and there's multiple reports with different devices on this forum, and the problem is ours but not of the game itself? Sounds kind of wrong to me.

Fede777

Guys please, the other discussion has messages as of Nov 2020, just 2 months ago still with this issue.

There's reports with every single iPhone model, and they already tried all the solutions provided and nothing fixed it.

Please don't deflect the issue as a device problem, that has to be fixed by Apple.

Freddy_

@Fede777 Hi, there are reports with this but if two people have the exact same device and one has issue and other not. Is this a game or device issue. All i can say is it is known as seems to be a few reports again lately and hopefully the issue will be looked into from kings side, but that is if it is a game issue.

I am an iphone user and have not experienced this, but have seen multiple posts with the issue

Fede777

I understand but the other discussion has like 50 messages, all the way from June 2018 to Nov 2020, with a range of devices from iPhone 6 to iPhone 11, almost every device Apple sells. All expressing that they do have the issue. What I'm saying is that I'm not alone, it's happening to a lot of people with different models, but all coincide that it only happens with this particular game.

It can be random, yes, but it should be addressed and not dismissed as something that it's our problem and that we should talk to Apple about it.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1340322#Comment_1340322

Please check HERE.