game not loading

lawrencetan

i try to load my game through facebook but it cant using desktop mozilla but my son can load his game through the same channel later?

Freddy_

@lawrencetan Hi and welcome, are using the same device . try checking your browser is up to date and log out and clear your browser cache. Then restart your device and log back in and see if this solves your issue

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/324665/game-not-loading

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

lawrencetan

open chrome

clear cache

restart open chrome

logged out n log in facebook

go to candy crush

after 5 minutes still not loading

Freddy_

@lawrencetan Hi Again, check all you windows 10 updates are up to date and try downloading the latest version of Edge see if this helps or alternatively try uninstalling chrome and reinstalling again.I use Chrome and Edge for King games and have no issues on either now , but for a few weeks i did have issues on chrome, but they are ok now

Thank you

lawrencetan

done uninstall n re install but after 5 minutes games still not loading

Freddy_

@lawrencetan Hi, Have you tried another browser and are you getting any error messages ? Strange this works a lot of the time for browser issues

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1348658#Comment_1348658

Welcome to the King Community.

You may encounter such problems due to slow internet or temporary problems. Since you have already followed all the troubleshooting steps, I will ask you to check the game again after a few hour.

Let me know if you encounter the same problem after a few hours.

Thanks!