Why haven't I been receiving rewards?

brooklyndae

Since Sunday, I have not received rewards. I've finished first in both the overall weekly race against Facebook friends and the race to finish levels (three times) and I haven't received gold bars, I'm suppose to receive 20 following a first place finish. Why is this happening?

Freddy_

@brooklyndae Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Unknown

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Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/324745/why-havent-i-been-receiving-rewards

Welcome to the King Community.

Will you confirm to me again, from which race did you not get the reward? There is no mention of getting any gold bars from the Weekly race.

That, was the Episode race?