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Unapproved purchases
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capricious336699
Posts: 5 Level 2
Hi i let my child play your game on my phone and they bought some app purchases for it today which I did not approve nor was aware they had done so. How do I get these refunded and also prevent this from happening in the future I love the game playing myself so I'd like to avoid having to delete the game? Or is this something I have to go through my bank to do?
Best Answer
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@capricious336699 Hi and welcome. The community cannot deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Thank you
Answers
-
@capricious336699 Hi and welcome. The community cannot deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Thank you
