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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hello and welcome to the community.
Please email Player Support so they can check up what happened.
Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you on play on Facebook on computer then use the link in the bottom of the page. Please remember to enter the exact same email that is associated to the Facebook you play on.
Welcome to the King Community.
If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.
Also you can contact player support directly, detailed steps on how to contact have already been given to you by our friend @FlaringCrystal120
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.