I have restored my progress on my new device but there is a gap of 30 levels

phil752phil752 Posts: 2 Newbie

I have deleted the app & reloaded it then restored my progress but it still has a gap of 30 levels

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 44,051 Sweet Legend
    edited January 23

    @phil752 Hi and welcome, sounds like you last few levels did not sync to the server correctly or you became disconnected. You could contact customer support from your game regarding getting these restored, but i think you would probably pass them quicker than you would waiting for a reply.

    If you want to get these levels restored go to your game settings , help center and send them an message and they should help you with this, but could take around 3 days o get a reply

    Thank you

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 26,104 Royal Legend

    You have probably played offline, or your device has not synchronized these 30 levels anymore. 30 levels are caught up quickly. One complaint to King and recovery would take longer. And you can continue playing right away.



         The last completed levels              

       
         Candy Crush Saga , Level 8990
         Candy Crush Friends Saga , Level 4160
         Candy Crush Soda Saga , Level 3365
        
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 44
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 2

                         



  • wykoonwykoon Posts: 5,917 Community Hub Moderator

    Hello @phil752 and good day to you.

    Please log out from the game, restart your device and sign back into the game. Play a level and see whether all the 30 levels have been restored.

    Alternately, whilst in the game, disconnect your device from the internet, wait for minute or less, reconnect back your device to the internet, play a level and check your progress in the game map.

    Please let us know if you need help with other issues in the game.

    Thank you ☺️

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    Just Play. Have fun. Enjoy the Game 🎮


  • phil752phil752 Posts: 2 Newbie

    Hi

    I have played to level 3218 on my iPhone & all is well (no gaps) I saved the progress with apple.

    on my new iPad I have deleted the app & then restored it & reloaded the progress from apple but is has a gap from level 2030 to 2060 ?

    I have also saved to my email with the same results

    Regards

    Phil

  • Freddy_FalknerFreddy_Falkner Posts: 44,051 Sweet Legend

    @phil752 Hi and welcome, Can you check your map and if possible provide a screenshot, check level 2030 and see if this has stars on it and let us know. also check if the gap is all the same. So i am understanding you correctly your ipad level is past 2060 but there is a gap there.

    Thank you

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