Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any platform 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
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🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hello @giubulica , greetings and welcome!
First check to see if you have a strong internet connection. As a lot of us are at home our wifi gets slow.
Second - Check for game updates
Please do not uninstall the game as you may lose boosters that are stored in your computer
Please return an let us know if this helped you
Kind regards