Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 3
Sometimes when I load my game my profile picture has been replaced with a creepy character. It's like my game is being connected to a King account. I've never played with a KIng account. Why is this happening?
@Janice_Staels Hi and welcome, Normally when this happens its a connection issue to the server. Please check device and game are up to date and clear cache from app store or browser, log out and restart your device and then log back in and see if this resolves your issue
also see post below
Thank you
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Log out game - Restart Device - Open game and Log in.
It happens to me a lot too. After updates from Facebook or the CCS app, the connection from Facebook is no longer correct. Although this is displayed. Simply log out of Facebook in the game and then log back in.