Why is my profile picture being replaced by a creepy cartoon character

Janice_Staels

Sometimes when I load my game my profile picture has been replaced with a creepy character. It's like my game is being connected to a King account. I've never played with a KIng account. Why is this happening?

Freddy_

@Janice_Staels Hi and welcome, Normally when this happens its a connection issue to the server. Please check device and game are up to date and clear cache from app store or browser, log out and restart your device and then log back in and see if this resolves your issue

also see post below

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/326521/why-is-my-profile-picture-being-replaced-by-a-creepy-cartoon-character

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Log out game - Restart Device - Open game and Log in.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/326521/why-is-my-profile-picture-being-replaced-by-a-creepy-cartoon-character

It happens to me a lot too. After updates from Facebook or the CCS app, the connection from Facebook is no longer correct. Although this is displayed. Simply log out of Facebook in the game and then log back in.