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BOOSTERS GONE
Answers
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@nicknak15 Hi and welcome, Sorry to here this has happened to you. In the case of mobile devices the Boosters are stored on the device itself. So if your game or device crashes, you uninstall or even change device your boosters are lost or not recoverable. Only if you had any unused purchased boosters will you be able to contact customer support and they should help you with these
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Did you have a reinstall or a crash? Boosters are only saved temporarily on the device and can thus be deleted. You can try to get a goodwill compensation through King Support, but the chances are bad.
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Hello and welcome, in the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
However, you need to contact our player support to get the purchased boosters back.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email, or click the link below:
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