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Why do I not get any of the bonuses when i pay using this e mail address but do on my other account?
Answers
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Hello and welcome, a purchase issue can be caused for very different reasons. Transactions are usually delivered instantly, but occasionally, it might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon. In the meantime please try the following troubleshooting steps:
- Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
- Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
- Make sure you are logged into your App Store with the same account with which you made your purchase.
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.
Remember to use the email address associated with your Facebook or King account when filling the contact details so they can locate you faster. If you didn't receive any of the items you purchased, then asking for a full refund would be your best choice.
