I lost my level 3000ish level progress

Emougogiannis

This morning I found out that both my phone and tablet had reverted to level 1.

So I came to this support site to find help and I found some articles that said to try a few things.

So I went ahead and tried the following:

1- logged in from facebook again.

2- Log in from Apple's login.

3- Restored from icloud.

Sadly nothing has worked. Please help me out!

Freddy_

@Emougogiannis Hi and welcome, You would need to cherck your device and game are up to date, clear cache from app store or browser, restart your device and then log back in ensuring the correct details to see if your progress is shown

If not please see post below for help getting your levels manually restored, but you will only get level and each will show 2 stars. you will not get any boosters gold bars, scores or lives if your game is manually restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Emougogiannis

https://community.king.com/en/candy-crush-saga/discussion/comment/1428788#Comment_1428788

That is the guide I followed but it did not work.

I tried the steps you recommended again but the result is the same.

Freddy_

@Emougogiannis Hi Again, At the bottom it tells you you need to contact customer support if you need to get your levels manually restored

https://soporto.king.com/contact

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328267/i-lost-my-level-3000ish-level-progress

Welcome to the King Community.

If you have previously saved the game on Facebook or Kingdom or Apple ID your game progress is safe and you will get back game progress by logging in to the game again. If the game progress does not return by logging in, please confirm me with which account you saved the game.

If you have not previously linked the game through any account, your game progress will be completely lost. In that case we can arrange for your game progress to be restored via manual reset to your new account.

Feel free to let me know what you want.

Thanks!

Purpleauntie

I have also lost all my levels 2000+ . I have reported this and followed all the instructions but to no avail? Can someone please help restore my levels as they say I'm only on level 2?

BRK

I did not play Candy Crush soda for 1 week. when I returned the 300 level that I was at was gone. I ws started back at 1, my figure was different and it was no longer in English but something that looked like Dutch. what on earth went on? How can I resume playing something I enjoyed very much? Please help.