I have a problem with game

EileenL

I play Candy Crush Soda saga. Its telling me that it cannot connect to the server. My Internet is fine so it has to be a problem with the game. Please help

Freddy_

@EileenL Hi and welcome, You are in the Saga area but not to worry it will be moved to the correct area.

Please check your device and game are up to date and log out and restart your device, then log back in and see if this resolves your issue

Also try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps or if mobile try changing from wifi to mobile data

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/328415/i-have-a-problem-with-game

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-soda-saga/discussion/327229/fixed-ccss-my-game-will-not-load

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/328415/i-have-a-problem-with-game

Hi dear welcome to our community sorry for the inconvenience

please clean cache files of your device Reboot your device.

Be sure You have updated version of the game .

Relogin After Few minutes.

I hope this will help you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/328415/i-have-a-problem-with-game

Hello and welcome to the sweet King Community.

As you have already been informed, you posted to the CCS area, so they will move your post to the correct area. This issue was investigated and you can see all the information 👉 HERE. Hope you solve it.

We will be here for anything you need. Thanks and keep enjoying

Phobea4

https://community.king.com/en/candy-crush-saga/discussion/328415/i-have-a-problem-with-game

I seem to always have this same problem

EileenL

Good morning all. I have done everything you advised and nothing worked

Everything else is working on my device so I can't understand what's happening. How do I know if my game is the latest version please?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1433807#Comment_1433807

Welcome 🤗

You will find the latest game app updates of each device below.

Latest update for an Android HERE.

Latest update for an Apple HERE.

Latest update for Windows 10 app HERE.

According to your statement, my idea is that your app is corrupted so you are facing this problem but uninstalling and reinstalling the app will solve the problem. (for uninstalling game app, you will lose unsaved levels and stored boosters)

Also let me know if you have any such problems already 👇

Thanks!