delete profile but save progress

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1434236#Comment_1434236

Welcome.

When you log out of the game, the game will immediately go to the guest account, meaning you will return to the start of the game. The game progress of the guest account is casually stored in the device memory and if you reconnect the game to the old account then the game progress of the guest account will be completely lost, i.e. the guest account is a casual default account.

Game progress will remain intact as long as you are logged in with your Game account, and you will be reach level 1 as soon as you log out of the game.

Thanks!

robamboran

ok in that case how do i close the account ? im not bothered about the progress being lost but il probably not log in ever. it would be nice if the game can state that once you log in, logging out will reset your entire progress.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1434707#Comment_1434707

You can log out as much as you like, but with re-login you will get back game progress. If you log out, your game progress will never be reset.

Freddy_

@robamboran Hi Again, you can just log out and if you do not log back in you will continue as a guest user one your device

If you want to close your account down

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Problems with game - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it