Adjust the screen display of the Store for monitors with 4/5 aspect ratio.

Lindy55

I have a 19" computer screen (4/5 aspect -- 12" x 15"). When I first started playing, the store would only show two things to purchase. I'm thinking there's more, and couldn't scroll up or down. So I reduced the size of my game window to about 8" wide. That caused the game to reshape, and more things to purchase appeared on the screen. I started scrolling with glee!

This adjustment should be made by the software, not by the user making the screen width smaller.

Spinnifix

Hello and welcome to our friendly community

This is a support problem and not an idea. To get a quicker answer it has to be moved to the support area.

Thank you

@Crazy Cat Lad

Crazy Cat Lad

Hi @Lindy55 !

I moved your post from Ideas to the Support section.

You should be able to scroll in the game and access all content no matter what device or platform you play on.

Please email our Player Support so they can take a closer look at this. Don't forget to tell them what device you play on and also your Game ID.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/328731/adjust-the-screen-display-of-the-store-for-monitors-with-4-5-aspect-ratio

Hello and welcome to the sweet King Community.

I hope you can solve your problem by following the steps indicated by Crazy Cat Lad Otherwise do not hesitate to ask again.

Keep in mind that technical support responses may arrive in your spam, do not forget to check it.

We will be here for anything you need.

Thank you and keep enjoying

Lindy55

Until this problem gets fixed, my work around is to play the game in a reduced width size screen. After reducing the width size of the screen I could scroll to other purchasing options in the Store.

BUT, the software should be fixed to include handling a 19" screen. Thank you!