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Why do I no longer see rank, current level or levels this week under my profile?
ccandromeda
Posts: 5
Level 1
in Support
After clicking on a popup in the game called candy connections, where it said continue seeing your friends in-game by confirming their connection, I no longer see rank, current level or levels this week under my profile. Now all I see is a tab that says me and a tab that says friends. Were the other options moved to a different section somewhere? And now I am only seeing one friend, do all of my other friends need to somehow confirm me again?
Answers
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@ccandromeda Hi and welcome, Please check your device and game are up to date, clear the cache from your app store or browser. log out and restart your device and then log back in and see if this resolves your issue
If not can you post a screenshot of your issue
Thank you
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This is occurring on both my Ipad and Galaxy cell phone. I have logged out of both and rebooted both and logged back in with no change. This is what I am seeing when clicking on my profile on the Galaxy phone, for some reason I am not seeing the 1 friend on this device, only on the Ipad.
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@ccandromeda Hi again, Your game ID should be same both devices you will find the version if you go to your app store and then the game. how to find ID below
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@ccandromeda Hi Again, Just been given some information on this
This is the new Profile lay out
In this new version the leaderboards are gone and have this friends section instead. There will be a feature there where you can add your friends so they will appear under the tab.
This is being worked on at present and shortly you should be able to add more friends to your game.
Thank you
