I got a notification about allowing tracking in my game: what does it mean and what do I need to do?

Pounawea

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Dear community,

Recently, you might have received a notification in your game about tracking and personalizing your experience.

First of all, please note that for now, this applies to iOS devices only, Apple is implementing this now and Android devices will be going forwards. Now, please keep reading and find below answers to some common questions about this feature:

1. Why did I get this notification? 
2. Should I allow tracking?
3. What does this notification look like? 2 different scenarios
4. I want to change my response – can I do that?

_________

1.- Why did I get this notification?

In iOS14, Apple introduced the “App Tracking Transparency” feature to iOS devices.

This feature means that while using certain apps, you’ll see a pop-up that asks whether you would like to "Allow Tracking" or "Ask App Not to Track."

There are two times when you might see this pop-up:

1. If you attempt to log in via Facebook or Google.
2. If you are about to see a personalized ad.

Pounawea

2.- Should I allow tracking?

There are two main reasons that we recommend our players allow tracking in their games:

1. We want to make sure that all of our players have a fun and safe experience in our games. We use tracking to make sure that our players see only targeted ads that are relevant and personalized to them.
2. Our systems use tracking to save your progress with external platforms like Facebook. If you would like to reject tracking, you can still use Facebook to log in. Alternatively, you can play with a King account (here’s a guide on how to create a King account).

Pounawea

3.- What does this notification look like?

Two different scenarios:

Scenario 1

You will see the following pop up only once:

Then, you will be given the option of Asking the App not to Track or Allowing the app to track. See below an example of what you will be seeing from one of our games:

Scenario 2

In this case, you will receive the following pop-up announcing that you cannot continue with Facebook due to your device settings.

Don't worry though, you can still access your game by creating and logging into a King account.

Here are a couple of resources that can help you:

• What is a King account and how do I create one?
• How do I sync my Facebook and King accounts?

Pounawea

4.- I want to change my response – can I do that?

You can always change your response through your device settings – here’s how:

1. Open the “Settings” app on your device.
2. Choose the “Privacy” option from this list.
3. Choose “Tracking” from this list.
4. Here, you’ll be able to choose your tracking preferences on a per-app basis.
5. Toggle the setting to allow tracking for your chosen game.
6. Please force close and then re-open your game so that these changes can take effect.

Here’s what that looks like visually:

[Deleted User]

@Pounawea - Thanks for the info, although i'm not saving my progress into Facebook account since i'm not using Facebook at all, thank god!

━━━━━━━━━━

Hey Crushers! 👋

My best advice while you going to play the game for the first time create a King Account for safety experience from hacking or banned your Facebook account or either sharing your data into third party companies. But at the end, do whatever you want!

Like @Pounawea saids, here’s a guide on how to create a King account!

Spoiler Warning

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FlaringCrystal120

Thank you for the information @Pounawea.

DieOmimi

Thanks for tagging me @MightyWolf

@Pounawea it seems to be the same function that has already been introduced in Soda and Friends. It won't arrive until later, as I'm playing on Android. 

Nwosu

Thanks for the helpful info @Pounawea

Thanks for the tag @MightyWolf

Roary2020

Hey, am grateful you shared information about the tracking thing. I use king account so all good here.

play well fellow candy crushers 😽🍫

Priyacandy

Actually I was logged in with email ID so till now I don't have any problem.. I'm able to watch vedios for getting free life's.. thank for the information @Pounawea ...

twingader

That’s great info. I’m on iOS. I will look back and see if I did get it. I’m not sure.