Candy crush

sapenus

Hi, my candy crush doesn’t work anymore. I have a lot of gifts and I don’t want to lose them!

what can I do for fixing?

Freddy_

@sapenus Hi and welcome, you will need to explain in a little more detail for us to be able to help you. Is your game loading? is it crashing? etc

Thank you

Saadi068

I had boosters more than 300 and after updating and accepting terms and conditions. Everything lost but the level is same. Why???

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1464802#Comment_1464802

Hi @Saadi068

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

or please report this to our Player Support Team here