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Mistake bought 6 hours for 69 bars

Maureen-3
Maureen-3 Posts: 162

Yesterday by mistake pressed the buy 6 hours of lives for69gold bars, did not used them, please give them back, you could check, thank you

Answers

  • kiara_wael
    kiara_wael Posts: 158,090

    Hi and Welcome to our Copmmunity

    Sometime its happen to me too, but can do anything because by press mistake, but try report this to our Player Support Team here, Thank you

  • Freddy_
    Freddy_ Posts: 68,477

    @Maureen-3 Hi and welcome, Sorry to here this has happened to you but the community cannot deal with gold bar or purchase issues

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this



    Hope this helps

  • Hello and welcome to the community.

    Please email Player Support so they can check up what happened.

    Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    If you on play on Facebook on computer then use the link in the bottom of the page. Please remember to enter the exact same email that is associated to the Facebook you play on.

  • quote:

    Mistake, I bought 6:00 for 69 GBs

    Hey there; you've been on these messages boards for 5 years (so far), you're not looking for a welcome.

    But (in addition to the above) you can also click here to upvote & maybe make a difference...

Hey! Would you like to give us your opinion?