Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Didn't get my gold bars
Best Answers
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Hello and welcome, the community does not deal with purchases as it contains your personal information.
Please email Player Support directly by clicking the link below.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
You will need your Game ID for this.
Here's how to find your Game ID.
- Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
- Select the 'My Profile' button.
- On your game profile page, double tap the King logo above, and this should reveal your Game ID.
Thank you.
Answers
-
Hello and welcome, the community does not deal with purchases as it contains your personal information.
Please email Player Support directly by clicking the link below.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
You will need your Game ID for this.
Here's how to find your Game ID.
- Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
- Select the 'My Profile' button.
- On your game profile page, double tap the King logo above, and this should reveal your Game ID.
Thank you.
