facebook and my king account are not sinhronised

chudjenhe

my facebook and my king account are not sinhronised...on fb I passed 8971 lvl, but on my mobile I have any problem with loggin and show me lvl 8452

Freddy_

@chudjenhe Issue is described in post below, only fix for this at present is to uninstall, but as a mobile device you will LOSE any stored BOOSTERS or LIVES

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Freddy_

@chudjenhe Hi and welcome, Please try logging out of your mobile gam,e and restarting your device and then log back in and see if this syncs your levels correctly

chudjenhe

I tried logg out, but it cannot

I restarted my phone...but, again, I can't logg out and a lvl is same

chudjenhe

an...

I have same problem on pet resque saga

Freddy_

@chudjenhe Issue is described in post below, only fix for this at present is to uninstall, but as a mobile device you will LOSE any stored BOOSTERS or LIVES

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

chudjenhe

ok

I will lost everything :(

Thank you

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/comment/1502884#Comment_1502884

You can still get your purchased boosters back by contacting Player Support.

https://soporto.king.com/contact

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

You will need your Game ID for this.

Here's how to find your Game ID.

1. Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
2. Select the 'My Profile' button.
3. On your game profile page, double tap the King logo above, and this should reveal your Game ID.

Thank you.