Why i just can't log in?

treehouseX

@sabbatha I noticed that. I'm still not able to log in here on this website. It has nothing to do with OS version or cache, just ignore that.

Playing Candy Crush on facebook still works.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1544245#Comment_1544245

Welcome to the Friendly King Community.

Can you confirm to me if your problem is like that?

Thanks!

djbingo

From the USA. Having the exact same problem. The log in box appears and when I enter my login information, absolutely nothing happens. What is the problem?

djbingo

This is the login screen. It does nothing when I enter my info.

djbingo

If I choose recover password it sends me and email, but still does not allow me to enter a password.

Alienscar

Hello @sabbatha Have you tried Mozilla Support?

Mozilla have an article that references your issue. The link to the article is below, see what you think of it.

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

treehouseX

@Sukanta_Biswas I don't know where you got that screenshot from but the problem is as described by @djbingo : "nothing happens when you click on the login button" + screenshot. Also, ALL browsers have the same problem.

Go to www.king.com/nl/games and try to log in.

Now that we ruled out all external factors. Can we just confirm it's a problem with the website?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1544963#Comment_1544963

I'm not sure if this is a new error or a temporary issue and I will come back here again after checking the issue.

Thanks in advance for your patience and support. 

sabbatha

https://community.king.com/en/candy-crush-saga/discussion/comment/1544939#Comment_1544939

The main matter isn't putting the password, the main issue is that when i click onto the login button nothing happens, as told by @treehouseX i think is a technical issue that has nothing to do with OS or browser, mine is firefox at the latest version and i can log in into Ninja Kiwi web games with no issue anyway. I could check the article but usually firefox support isn't that helpful.

@Sukanta_Biswas just tried few minutes ago to log in and still doesn't work 😔

Nephi

Hi,

we are having the same problem here since a few days. We have two accounts, playing on two different Systems (WIN 7 / WIN 10 ) and tried it on firefox, chrome and Internet Explorer, everything is up to date, caches cleared etc.... Still can't login on the website (not playing on facebook). It is not giving any error message, just nothing happens when clicking the green button... If we are not logged in, the game itself works fine.

Any other suggestions on this issue? Thanks!

Greetings from Germany :)