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i need refund
good evening. My 2 year old son, about an hour ago I made 4 purchases from the game application. I want to know what I ca
n do so that the money can be refunded. the payment was made from the game through google play. Please my son did it without knowing, I also did not know that he could enter the game and be able to buy so easily. I hope you can support the amount by making almost 300 soles and the purchase is in dollars, I cannot pay that. your support please = (.
Answers
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good evening. My 2 year old son, about an hour ago I made 4 purchases from the game application. I want to know what I can do so that the money can be refunded. the payment was made from the game through google play. Please my son did it without knowing, I also did not know that he could enter the game and be able to buy so easily. I hope you can support the amount by making almost 300 soles and the purchase is in dollars, I cannot pay that. your support please = (.
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Hi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased!. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases 👇️
Thank you
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Hi @jozean14 !
Please contact Google Play Support directly to see if they can refund these purchases. Google handles all transactions and purchases in all your games and apps.
Please note that if you didn't have any pin or password on the device nor any purchase confirmation required on your Google Play account and therefore didn't have your payment details protected from any unauthorized usage, Google Play may not refund you.
I would recommend to add a password or pin on your device, but also a purchase confirmation on your Google Play account, alternatively remove your payment details completely. Lastly, never lend out your device nor allow anyone to enter your device where they have access to your payment details.
