the new cloud climb

Catherine-6

I never receive the prizes I win when them. It's happened more than once. Fix this please or just remove it from the game.

kiara_wael

Hi and Welcome to our Community

The cloud Climb like Lucky Bean . If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Freddy_

@Catherine-6 Hi and welcome,

Please check your device and game are up to date and log out and restart your device and then log back in and see if this resolves your issue

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps