Still not receiving lives from my CCS FBF...why??

Rhonda_P_Kinchen

Last weekend I noticed I wasn't receiving lives from my CCS FBF...until then I always had between 200 - 250 all day every day...then it just stopped...

I gave contacted King CS for support and received an email back with steps to follow to try to fix the issue...nothing has worked.

Is anyone else experiencing this problem?

I'm frustrated...I joined a few CCS groups on FB specifically so that I would never run out of lives...it was bliss for several weeks, then poof...it all stopped.

There has to be an explanation for this...my CCS FBF are sending the lives, I'm just not getting them.

I have checked, my game is up to date

I have logged out of the app, logged back in & restarted my phone..2 or 3 times over the last few days...still nothing.

I also researched this within the community and tried all suggestions listed...nothing works.

Any suggestions??

Thanks in advance!!🍭

Freddy_

@Rhonda_P_Kinchen Hi Again

Do you have the new candy connections feature as a few people have lost there friends through this and cannot receive lives at present. The feature is awaiting a fix, so all we can do at present is wait for a fix for the feature.

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/336964/still-not-receiving-lives-from-my-ccs-fbf-why

Welcome back to the friendly King Community.

We haven't received any reports of problems about lives exchange in the game at this time, and since you are experiencing such issues, you need to follow the troubleshooting steps below.

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

I hope you will find the solution through troubleshooting steps.

Thanks!

Freddy_

@Rhonda_P_Kinchen Hi Again

Do you have the new candy connections feature as a few people have lost there friends through this and cannot receive lives at present. The feature is awaiting a fix, so all we can do at present is wait for a fix for the feature.

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/336964/still-not-receiving-lives-from-my-ccs-fbf-why

Welcome back to the friendly King Community.

We haven't received any reports of problems about lives exchange in the game at this time, and since you are experiencing such issues, you need to follow the troubleshooting steps below.

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

I hope you will find the solution through troubleshooting steps.

Thanks!

Rhonda_P_Kinchen

@Freddy_

Hello again,

Unfortunately, I do not have the new candy connections feature yet...😭

However, looking at my "friends list" (under my profile & the list that I can ask friends to send me lives), I have NO idea who these people are... definitely a completely different friends list than I had last week? Many of the names listed look like they're not really people at all.. matter of fact, I only see like 2 or 3 names that I know were on my friends list before...lol. I am so confused as to why this has happened...doesn't make any sense. I've shared some screenshots below to show what I mean..

I have signed out of the game, signed back in..signed out of king.com, signed in through FB, rebooted my cell phone..but nothing is working🥴