why did they take my gold bar to play

TWall64

I try to do the paid 10 gold bars to play on they took my bars but did not let me play on this happen twice

Freddy_

@TWall64 Hi and welcome,

Unfortunately the community can not deal with gold bar issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

TWall64

I did that thanks they said they will get back to me thank you for your help

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/337233/why-did-they-take-my-gold-bar-to-play

Hi and Welcome to or Community

You can find all info about refunds and broken purchases here