I made a purchase the money has been debited from my account but I didn't get the benefit

vishakha29

This is the the money deduction message

Freddy_

@vishakha29 Hi and welcome.

Unfortunately the community can not deal with purchase issues as it contains your personnel data

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/338683/i-made-a-purchase-the-money-has-been-debited-from-my-account-but-i-didnt-get-the-benefit

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.