I just purchased $13.99 offer and did not receive my 50 gold bars. How do I fix this?

lindsayswife

I just purchased $13.99 offer and did not receive my 50 gold bars. How do I fix this?

Freddy_

@lindsayswife Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

If not unfortunately the community can not deal with purchase issues as it contains your personnel details

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/338718/i-just-purchased-13-99-offer-and-did-not-receive-my-50-gold-bars-how-do-i-fix-this

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.