Refund for wrong purchase

Hoshirley

I’ve purchased a beginners’ package dated on May 9, but it made 2 times purchase, the first one was shown an unsuccessful purchase and the second one is successful.  HK$30 in total was debuted by your company.  The correct amount should be HK$15. I’ve contacted your staff via email last week.  However, your staff (Kabio and yuu) didn’t help me to fix it and no feedback for this case. Just sent an email to say, the case will be closed within 3 days.  It was because I haven’t provided any information.  In fact, I have provided my account ID, purchased order numbers and date with text and pictures via email and chat room.  As a loyal player, it is so disappointed on this issue and your company’s operation.  Please review your company’s problem and refund money to me ASAP.

kiara_wael

Hi and Welcome to our Community

Already reply here

https://community.king.com/en/candy-crush-saga/discussion/338797/refund-for-wrong-purchase

Duplicated Post . Thank you