Why can i no longer see my friends on giving and receiving lives ? I see ppl i dont know in characte

dgrubbs

On candy crush saga...my friends are no longer shown. I see character faces with names not familiar to me. I do not give or use lives as a result. I also seem to have no FB connection with CC saga (?)

plz HELP! Thx

kiara_wael

Hi and Welcome to our Community

Make sure Updated your Apps .  Please see post below as this will explain this issue to you, but basically a new feature called candy connections being added to the game

https://community.king.com/en/candy-crush-saga/discussion/329733/%F0%9F%A7%94-new-profile-and-friends-feature-in-the-game

Freddy_

@dgrubbs Hi and welcome,

Sounds like you may have become disconnected from your facebook account.

Check your device and game are up to date , log out and restart your device and log back in and see if this resolves your issue

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/339005/why-can-i-no-longer-see-my-friends-on-giving-and-receiving-lives-i-see-ppl-i-dont-know-in-characte

Welcome to the friendly King Community.

In some cases, even if your game is connected to Facebook, you can get the avatar of friends as a cartoon character.This can be due to various reasons and slow internet or temporary Facebook error is the main cause of this problem. In that case you can also get the problem to exchange lives, but the problem will be solved automatically.

In that case, passing a level will save that progress to the server, but you can still follow a few simple troubleshooting steps.

Check app update - Log out game - Restart device - Open game and Log in.

If you receive an error message when following these steps, you can be sure that the problem is hidden in your game app.

Thanks and please let me know.