Why am I not able to log into my game?

Albert_Heinrich

I have been struggling to log into my game. It is not an internet issue, since I can browse and even get into the community. It has been going on like this since this morning and I have tried everything. Anybody with any ideas, besides the "clear cache, etc...

It looks like it is KING related. I am not prepared to re-install and loose all my boosters.

Freddy_

@Albert_Heinrich Hi Again,

In my experience normally the boosters are stored on your account when playing on PC, but i cannot guarantee this will be the case. i have done this in the past with no issues, but never for the error you have. So honestly cannot say if it will be ok or not regarding your boosters. Know you played the game a long time so bet you have an awful lo of them

Have you tried logging in with the win 10 app and facebook game to see if you get the same error.

Have you changed you password recently

Albert_Heinrich

https://community.king.com/en/candy-crush-saga/discussion/comment/1588689#Comment_1588689

No, I have not changed password and not on FB

Albert_Heinrich

Hi @Freddie_, just to let you know that I have my game back.

I uninstalled and reinstalled. Everything I had is back, so did not loose any boosters.

Thanks for your help mate, much appreciated.

Freddy_

@Albert_Heinrich Hi

Glad you got it all back, as said thought you would be alright as on a PC but just could not guarantee it but good to see you got everything back as now you been playing for years. Seems this error popped up for a few people again lately

Albert_Heinrich

https://community.king.com/en/candy-crush-saga/discussion/comment/1591217#Comment_1591217

I even got the old chocolate box back. Playing it now

Freddy_

LOL thats a funny one guess it will disappear as soon as you update or log out an in. Hoping Chocolate Box returns soon as only real chance to gain free boosters.

Freddy_

@Albert_Heinrich Hi

Unfortunately with this error there is no fix at present and all you can do to solve this issue is to uninstall and reinstall the game, but if a mobile device you will LOSE any stored BOOSTERS and LIVES

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank You

Albert_Heinrich

https://community.king.com/en/candy-crush-saga/discussion/comment/1588508#Comment_1588508

@Freddy_, hi and thanks for the info. It is on my pc/laptop. Is there any hope

Freddy_

@Albert_Heinrich Hi Again,

In my experience normally the boosters are stored on your account when playing on PC, but i cannot guarantee this will be the case. i have done this in the past with no issues, but never for the error you have. So honestly cannot say if it will be ok or not regarding your boosters. Know you played the game a long time so bet you have an awful lo of them

Have you tried logging in with the win 10 app and facebook game to see if you get the same error.

Have you changed you password recently

Albert_Heinrich

https://community.king.com/en/candy-crush-saga/discussion/comment/1588689#Comment_1588689

No, I have not changed password and not on FB

Albert_Heinrich

Hi @Freddie_, just to let you know that I have my game back.

I uninstalled and reinstalled. Everything I had is back, so did not loose any boosters.

Thanks for your help mate, much appreciated.

Freddy_

@Albert_Heinrich Hi

Glad you got it all back, as said thought you would be alright as on a PC but just could not guarantee it but good to see you got everything back as now you been playing for years. Seems this error popped up for a few people again lately

Albert_Heinrich

https://community.king.com/en/candy-crush-saga/discussion/comment/1591217#Comment_1591217

I even got the old chocolate box back. Playing it now

Freddy_

LOL thats a funny one guess it will disappear as soon as you update or log out an in. Hoping Chocolate Box returns soon as only real chance to gain free boosters.