Why do I keep getting an error message when asking for lives

michelle63

Why do I keep getting an error message when asking for lives

arwen777

@michelle63 you should look at the following thread:

I can't request lives it shows this error message everytime 😢 — King Community

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/339737/why-do-i-keep-getting-an-error-message-when-asking-for-lives

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information Here

Freddy_

@michelle63 Hi and welcome,

What error message are you receiving , Can you possibly post a screenshot of this.

Other than this there is an issue with sending and receiving lives, So may be the reason you having issues

Thank you

michelle63

Message received is "You have experienced an error that we are working hard to fix. Please try again in a moment"

Freddy_

@michelle63 Hi Again

Log out and clear your browser cache entirely, restart your device and log back in and should resolve your issue

Thank you