Can’t log in to my account

ritalagi

I tried with Facebook, email.Apple, no luck

abdallhali

Gogl

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/340230/can-t-log-in-to-my-account

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/247418/having-problems-connecting-to-facebook-on-your-apple-device

Freddy_

@ritalagi Hi and welcome,

If the above advice from @kiara_wael does not help can you let us know if you are getting any error messages or what is happening when you try to log in

Thank you

Gabrielle204

Hello, I am having problems logging in from my desktop/King (not Facebook). Every time I try I get the message "There was a connection error. Try again in a bit". Also my avatar has disappeared, and I cannot spin for the day. If I try to go to the App Store, all I get is the spinning circle telling me to wait. 😥

Freddy_

@Gabrielle204 Hi and welcome

The error you are receiving there is no fix for at present,

Try checking you device and game are up to date and restart your device and then try logging back in and see if this resolves you issue

If not you will need to uninstall and reinstall the app but if it is a mobile device you will LOSE any stored BOOSTERS and LIVEs

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

Gabrielle204

I uninstalled and reinstalled the game as you suggested. It appears to be working now, but instead of being on level 2382, it says I am on 2367. Also now the only Event I have is the booster wheel. Is there a way to get the chance to win trophies or play in groups back?