Lost my purchases

Steve_Rogalinski

Hi, I have to switch to a new phone and the purchases I made are not showing up on the new phone. How can I get the items I paid for on my new phone?

Freddy_

@Steve_Rogalinski Hi and welcome, The purchase you make are only for the device they were purchased on and they are not transferable between devices.

If you have had to switch phone without using any of the purchase the you could try customer support but cannot say if they can help you or not with this

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/340295/lost-my-purchases

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.