Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Bee859! There's an old discussion on the subject that you might find useful! Here's the link:
Welcome to the friendly King Community.
Please follow the simple troubleshooting steps below and let me know if you encounter the same problem again.
Check app update - Log out game - Restart device - Open game and log in.
Also let me know if you are playing the game through the web version and have found such problem there.
Thank you!
Hi and Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in to Facebook or King Account