Used my gold bars and power ups still on same level

brendalee528

I used 3 of my power ups and my gold bars to finish a level. Closed the game when I finished. Now I sign in to the same level I completed for cost.

Freddy_

@brendalee528 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

The community cannot deal with purchase issues as it contains your personnel data

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/340727/used-my-gold-bars-and-power-ups-still-on-same-level

Sorry this has happened to you but there are a few reasons that can cause this and unfortunately all you can do is replay the level again.and make sure updated your game. For more Info👇️

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward