I was almost finished with a game need to make a purchase so as not to lose the game

nisacgrove

I made the purchase because if I lost that game I would lose my streak which gives me the package of candy for 5 games in a row...after I made the purchase the system glitched and closed out my game. When I went back in, I had my purchase but had to restart that game as if I lost it!!,, I need this fixed and a refund. I spend a lot of money on this game and will dispute all charges

Freddy_

@nisacgrove Hi and welcome.

Sorry to here this has happened to you but the community cannot deal with purchase issues as it contains your personnel information

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/341060/i-was-almost-finished-with-a-game-need-to-make-a-purchase-so-as-not-to-lose-the-game

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases HERE