Candy Cronicles on Candy Crush Saga

MeyerLinda

I won the candy cronicles but the item will not let me open it to purchase my winnings

Freddy_

@MeyerLinda Hi and welcome,

Please check both your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/341176/candy-cronicles-on-candy-crush-saga

Welcome to the friendly King Community.

You can show me a screenshot of the problem you are having when purchasing the offer so we can understand why the problem is happening. For instructions on how to take a screenshot please visit here.

Thank you!

MeyerLinda

I did update this AM and also rebooted and still not working

MeyerLinda

Again I have won candy cronicles and get not get my gift. 2 days in a row

MeyerLinda

Candy chronicles is still not working - won twice and I can not collect in the time limit of 12 hours.

Please fix.