When I try to play it says error trying to connect to Amazon Appstore.

RGB9903

When I try to play it says error trying to connect to Amazon appstore

Crazy Cat Lad

Hi guys!

I have reported this issue to the Gamer Team and they are looking into it already.

I will post any news or updates on this on this thread as soon as I hear anything from the developers.

Zucky

I have a Kindle Fire and I get thefollowing Connection error when trying to access Candy Crush

"An unknown error occurred connecting to the Amazon Appstore"

Please advise when you anticipate this will be sorted out

Many Thanks

Gail

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/299936/game-not-loading-crashing-on-amazon-kindle-tablet

Zucky

My Kindle Fire Serial Number is D025 AOAO 3196 027P

amore83363

My kindle fire Serial # is D025 AOAO 2427 OP69

Keep getting error message "an unknown error has occurred connecting to Amazon app store"

Jenny422

Unfortunately after the latest developer update, Candy crush will not load fully, getting halfway and then a message pops up that there is an error connecting to Amazon Appstore.

Freddy_

@RGB9903 Hi and welcome,

Check your device and game are up to date, log out and restart your device and then log back in and see if this resolves your issue

If not you probably have the long standing connection issue and at present there is no fix for this. You can try contacting customer support to see if they can help you, but at a guess you may have to uninstall and reinstall the game, but if this is a mobile device you will LOSE any stored BOOSTERs and LIVES if you do this

https://soporto.king.com/contact

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/341410/when-i-try-to-play-it-says-error-trying-to-connect-to-app-store-how-do-i-fix-this

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

JeannieDolan

Problem with candy crush saga I opened yesterday morning and it had a connection error unknown error occurred connecting to Amazon Appstore and I have to hit quit or help and the help says I already have Amazon Appstore I cleaned cookies and cache and unloaded and reloaded candy crush saga many times

Freddy_

@JeannieDolan Hi and welcome,

Hi and welcome, can you post a screenshot of the error message you are receiving, as not some thing that sounds familiar at the moment

Thank you

JeannieDolan

Connection error

An unknown error occurred connecting to.

Amazon appstore

Help Quit ..

It looks like this I don't know how to screen shot sorry also it's only on my kindle it's fine on iPhone