In-App Purchase Issue of Candy Chronicle Challenge

djsophdjsoph Posts: 3 Newbie

Hi All

Just wondering if anyone is experiencing issues with purchasing once completing the candy chronicles?

I had no more life to play and as you have 12 hours for the offer, thought Iโ€™d come back to it when life was full but when I attempt to access, it opened without being able to purchase, see screenshot

i have closed game, rebooted mobile but nothing worked

Any suggestions as to how to overcome?

many thanks


Answers

  • kiara_waelkiara_wael Posts: 53,451 Candy Moderator

    Hi and Welcome to our Community

    I havent this future in my game , Please email our Player Support so we can take a closer look at this and see what happened.

    Email them by going to the Settings in the upper right corner on the map. Choose the Help Center a topic and you'll find "Contact us' in the bottom of the page.



  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 68,274 Crushing Legend

    @djsoph Hi and welcome,

    Have seen someone else report the same issue, so maybe just a Temporary issue, if you have done the standard troubleshooting tips there is not much else you can do, other than trying to get customer support to have a look into the issue

    Thank you

  • Sukanta_BiswasSukanta_Biswas Posts: 21,360 Candy Moderator

    Welcome to the friendly King Community.

    The notification you received is always fleeting, meaning you were told there were offers for you. Even without a notification, you can get the details of offers from Candy Shop and you can buy the offer of your choice from there.

    Thank you!


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