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New phone

ChardonnayChardonnay Posts: 47 Level 2
edited June 16 in Support

I got a new phone and it shows my last level but all my boosters and events are gone. Can I get them back?

Best Answers

  • Tzvi_MarcuTzvi_Marcu Posts: 1,886 Level 4
    Accepted Answer

    @Chardonnay If you change a mobile device and are loget thru Facebook you will be in the corect level, will have the Gold Bars but the lives and booster from old device will be lost.

    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 11,945 Community Manager
    Accepted Answer

    Hi @Chardonnay !

    Like mentioned, Boosters and Lives do not transfer between devices, but you can still use the Boosters on your old device.

    If you had any purchased items on your old device, please email Player Support from the game's Settings and Help Center on the new device so they can resend the purchases to your new phone.

    Accepted Answer
  • kiara_waelkiara_wael Posts: 66,123 Candy Moderator
    Accepted Answer

    Hi and Welcome to our Community

     Please email this to our Player Support Team here. and tell your Game ID there.

    Thank you.

    Accepted Answer

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