Lately when the "Sugar Stars" banner comes up on screen, it doesn't go away = remains there covering things for the whole game.
This is Candy Crush through Facebook on Windows 10 PC
As @Sukanta_Biswas mentioned earlier in this thread, the issue was reported and the team is working on it.
Thank you all very much for the information reported and for your understanding while we are fixing it, Candy Crushers!
Now, I'd like to inform you that the issue with the Sugar Stars Banner should be fixed with the next version of the game! (version 1.206)
Have a delicious day and see you around the forum. 🍬 🍬
Hi and Welcome to our Community
Sugar Star that you see as a sign, after passing three stars you can produce a Sugar Star score
@PlatonicSolid Hi and welcome,
Have checked my facebook game on the level you have shown above and i am not getting this issue and if i remember correctly the banner only comes up when the level has been completed..
Try the standard troubleshooting and see if this resolves your issue
Check device and game are up to date, clear your browser cache totally, log out and restart your device and then log back in and see if this resolves the issue
The banner comes up when you hit a predetermined score for that level = which is often (not always) near the end of the game. The issue is not level specific - doen't matter what level I play - when the banner come up it doesn't go away. I tried playing on my work PC and had the exact same issue.
@PlatonicSolid Hi Again,
I have tried various levels and not got this error at all, so your best bet if clearing your browser cache has not helped is to contact customer support so they can look in to the issue
Just FYI. Clearing all cookies and logging out and back in did not change the glitch. It's a minor nuisance as it covers some of the play field and boosters. I can live with it until they decide to fix it.
This is probably a new error and I'm going to report the problem to our team right now. Please stay with us because we may need some more information to investigate the problem.
@PlatonicSolid I have this happen occasionally in a different game, I assume it's just a graphics glitch.
Until it's fixed, to make it go away, click the gear wheel (bottom left) Click quit, but then cancel and go back to playing. The pop up should be gone.
This works in Pet Rescue Saga, so I hope it also does in Candy Crush!
Thank you. I'll stay tuned for any additional info requests.
Appreciate the attempt, but that didn't work.
Sorry it did not help, I hope it is fixed soon for you.
I'm having the same issue. And trying all that stuff didn't help either. I'm playing on mobile Samsung Galaxy Z Fold 2. Here's my screenshot.
Im having the same issue, I cannot win this leval because of this problem, have contacted support but seems to be a generated email 😈
The only solution I have found for this is to turn your screen to landscape view. This puts the sugar star banner off to the left not covering any of the board. I play on a tablet.
You know what I wonder about Sukanta? I wonder if this really nasty "problem" maybe is caused by the really unnecessary change of the look of the handswitch. It's also happening on my end (PC). Please do get this sorted asap.
Have a nice day, and please do stay healthy and safe.
I’m also having this problem. I know what the banner is and what it means (I’m on level 8469) the problem is that the banner stays on screen and covers the top left corner - it does not go away. Any chance of fixing it?
Hey! Would you like to give us your opinion?