Lap top

LyndallDLyndallD Posts: 82 Level 2

At the moment I am playing on a desk top computer. If I buy a lap top computer will I still be able to play my current game level with all boosters and gold bars etc in tact?

Best Answers

  • BoybinaryBoybinary Posts: 654 Level 3
    edited July 10 Accepted Answer

    if you are playing on win 10 and the new laptop is win 10 then you should not have any issues it is when you start changing platforms is when it does not always update correctly.

    Make sure to log in with the same user ID and password on the new machine as you did on the desktop.

    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 58,575 Candy Moderator
    edited July 10 Accepted Answer

    Hi and Welcome to our Community

    If you play game by connecting with Facebook or King Account, your Gold Bars and Boosters are save in Windows 10

    Accepted Answer
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Answers

  • BoybinaryBoybinary Posts: 654 Level 3
    edited July 10 Accepted Answer

    if you are playing on win 10 and the new laptop is win 10 then you should not have any issues it is when you start changing platforms is when it does not always update correctly.

    Make sure to log in with the same user ID and password on the new machine as you did on the desktop.

    Accepted Answer
  • kiara_waelkiara_wael Posts: 58,575 Candy Moderator
    edited July 10 Accepted Answer

    Hi and Welcome to our Community

    If you play game by connecting with Facebook or King Account, your Gold Bars and Boosters are save in Windows 10

    Accepted Answer
  • LyndallDLyndallD Posts: 82 Level 2

    @kiara_wael @Boybinary

    I logged into my King account and downloaded CCS but I have gone from 48 to 1 and level 2171 to 1. I still have my gold bars but have lost all my boosters and the F5 function of which I am the Team Owner. HELP.

  • BoybinaryBoybinary Posts: 654 Level 3
    edited July 30

    Hi, hopefully you still have access to the desktop the first thing you want to do is go to the settings then click on account settings then double click on the king logo above your account it should then display your king account ID number, open the laptop and do the same, do the account ID numbers match? Start there.

  • Sukanta_BiswasSukanta_Biswas Posts: 21,933 Candy Moderator

    Welcome back.

    Have you installed Windows 10 app?

    Boosters are device specific and can't be synced between devices like Gold Bars and game progress. Also, boosters are items which are saved directly on your device's memory, which always allows you to use them while playing offline. Unfortunately however, as they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, the boosters can be lost. You cannot transfer boosters stored on your phone to any laptop platform.

    However, since you have logged in to the game on your laptop and got the Gold bars back, that is, you have logged in correctly, but since you are back to Level 1, restart the app and see if you get your game progress back.

    As soon as the game progresses back, you will get back the Fantastic Five feature.

    I hope to hear from you soon and thank you in advance for your cooperation!

    Thank you!

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @LyndallD Hi and welcome,

    I have moved my progress from multiple laptops and never had an issue with my game syncing across and all my progress and items being there. are you playing on the same platform you were playing on you PC ie you have not changed from say Facebook to windows 10 app

    Seems very strange that your gold bars are correct but you have no levels or boosters. would try both the tips above but would try checking your Game ID first.

  • LyndallDLyndallD Posts: 82 Level 2

    @Boybinary @Sukanta_Biswas @Freddy_

    I play CCS through Win 10 on my desk top and have CCS and my King A/C synced. Maybe I downloaded the game wrong onto my laptop. It does say my name but all progress has been lost except for the gold bars. Maybe I need a specific link to download onto my laptop?

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @LyndallD Hi,

    Guess you downloaded from the microsoft store so should not be an issue with this

    Try logging out of you desktop to make sure you game is saved and then back in to make sure you progress shows correctly.

    Then do the same on your laptop after see if you get any joy

  • LyndallDLyndallD Posts: 82 Level 2

    @Freddy_ I downloaded CCS from Microsoft store. The good news is I have all my gold bars and boosters back. The bad news is I am back at Level 5 instead of 2241. At least I have my F5 Team back.

  • BoybinaryBoybinary Posts: 654 Level 3

    That still doesn't make sense, it is great you got your boosters and f5 team back but your levels should have updated as well? write down your user ID and then go here https://soporto.king.com/contact and tell them your issue the kind people here are just the community trying to help the best they can this link is king customer service

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @LyndallD Hi Again

    Do you still have access to your PC as the reason i ask you to see if you could sign in and out is to make sure your progress was saved correctly. if your game is saved on your PC correctly then it has to be a connection to the server issue with your new device. still very strange though as if you have you gold and boosters it should also have your levels.

    Only other thing i can ask is is your map on your old device the level 5 does this have the level stars to say its been completed.

    You may need to contact support as suggested above, but in my experience if your level is saved to your old device then you should be able to get this back. otherwise customer support would reset your game and manually restore your level, not sure then if this would affect your boosters or not but only option if every option s exhausted

  • LyndallDLyndallD Posts: 82 Level 2

    @Boybinary @Freddy_

    I could contact customer support as suggested by Boybinary but I did that once before when I had trouble after clicking on Update Terms and Conditions and nothing was solved. I am too scared of losing all my gold and boosters and F5 Team. I will just have to accept the lower levels and start to play again. At least I know what I am doing now and should progress quite fast. ATM I am still playing on the desktop and winning quite a few races which has boosted my gold bars. I have noticed that on the lower levels there is no Race feature yet.

    Thank you Boybinary and Freddy for all your advice and thank you too to @Sukanta_Biswas and @kiara_wael .

  • LyndallDLyndallD Posts: 82 Level 2

    @Freddy_ How do I log out of CCS and then log back in on my laptop? I have never logged out of the game on my desktop.

  • hechicerillahechicerilla Posts: 8,955 Ambassador
    edited August 2

    Hello πŸ‘‹

    To log out tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

    I don't think you need to contact support (or so I hope πŸ˜‰) Sometimes syncs are not instantaneous. If you have already played a level, try logging out and opening again. Your progress should appear.

    Perhaps this πŸ‘‰ information will be helpful.

    You can also read other information

    πŸ‘‰ HERE

    Thanks and keep enjoying

  • LyndallDLyndallD Posts: 82 Level 2

    @Boybinary @Sukanta_Biswas @Freddy_ @kiara_wael @hechicerilla

    I am playing through King on Win 10 and downloaded the game via Microsoft shop. My ID matches and so does my name and email. I tried logging out of the game and logging back in. My gold bars and boosters are in tact but I have now lost my F5 Team. The map shows up tp level 170 so I thought I could start from there and I played 5 levels, finishing on 175. When I went back into the game the map was just showing up to level 170 again. I have now gone back to Level 1 and started the game again but even that is not starting me at the level I finished on. I have to keep track of which level I am meant to be playing. It is all getting very frustrating.

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