๐Ÿซ Chocolate Box Server Error! More details HERE
๐Ÿฆ’ ๏ปฟSam's Streak Connection issue. More info HERE
๏ปฟโš ๏ธ Need help? Check our FAQ:s first HERE

Issues / bug with Golden crowns

Ashen33Ashen33 Posts: 51 Level 2

Hello!

I've a huge problem with my trophies. Some of my levels that I win first try have a bug and I can't get the golden crown. It is a huge problem for me because I'm a platinum hunter and it happened to me twice on levels which are impossible to get blue sugar ( so impossible to get the platinum trophy).

As a proof, I took screenshots in which my win streak can be seen and the level which has a bug. I don.'t want to continue to play candy crush until it gets fixed because it ruins my progress. Please help me!

Prev13

Comments

  • Ashen33Ashen33 Posts: 51 Level 2

    It happened me the exact same bug on the level 3101! I won it first try with 3 stars and didn't get the golden crown.

    Same as my first message, this is totally impossible to get blue stars. The score is way too important even with using boosters multiples times.

    I had lost on level 3104 but it was easy to get the blue stars on this one.

  • Hey! Would you like to give us your opinion?

  • Ashen33Ashen33 Posts: 51 Level 2

    Please I really need your help to fix this bug!

    Trying my best to get the most of platinum trophies is very addictive for me, so I don't want to continue until it's fixed <__<

  • nguyenanhduy1591999nguyenanhduy1591999 Posts: 1,982 Level 5

    Are you sure you win the level at first time?

  • Ashen33Ashen33 Posts: 51 Level 2

    If I'm sure...?

    Look at my screen shots and my win streak ~

  • Ashen33Ashen33 Posts: 51 Level 2

    This bug happened to me the first time on level 3101. I didn't understood when I didn't get the platinum trophy at the end of the race and noticed that the golden crown wasn't unlocked on 3101.

    It was quite annoying for me, so this time i was aware and took screenshots as a proof as soon as it appeared again.

    I never get this bug before.

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Ashen33 Hi and welcome,

    I have done this myself when i am failing a level and then switch to another device and clear it on the first try. It shows completed but not as a golden crown. So is this what you are doing, this is a trick i used to keep my winning streak going but did not show the levels as completed with golden crowns

  • Ashen33Ashen33 Posts: 51 Level 2

    Okay so I recapitulate :

    First time, I posted this message on another discussion. The member Alienscar told me to post there in order to get help because "others members could be helpful".

    I put proofs that I'm not lying and as answers I get :

    "Are you sure you won first try?"

    "I don't know this bug so I'm gonna pretend this guy is cheating"

    ....... Are you kidding me? Seriously??

  • Ashen33Ashen33 Posts: 51 Level 2

    Freddy... I'm not gonna lie, your message suspecting me piss me off.

    I'm only playing the game on my phone and not using tricks like you on other devices.

    Also, those levels which had a bug for me are absolutely not hard to finish. Even more since I ve got hundreds of boosters and more than 1000 golds in order to avoid that.


    Again, please I need someone to help me. This bug definitely need to be fixed. If it happens to me, it should also happens to others players. And as a platinum hunter, it's incredibly frustrating :/

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Ashen33 Firstly get your facts in order, nobody has accused you of cheating and i have done this myself, i have said i have done this without finishing the level on one as i knew i would fail and started the level on a new device and completed it first time but the map has shown as completed but not with the golden crown. So i was just trying to confirm if you had done this or not

    So you picture is not proof as i can show you this on my map quite easily, but again i never said you did this i asked if you had as it would explain the issue. if you had just stated you had not done this would have progressed with some more help, but someone else can help you.

    Get a life

  • Ashen33Ashen33 Posts: 51 Level 2

    "I never said you did this"

    ... Okay, my bad. I read "So this is what you are doing". Inverted the this and is. Sorry ~


    However the "Get a life" is quite ironic for someone calling himself a crushing legend and having 66k posts... x)

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Ashen33 I spend my free time helping people not to get told i have accused this or that. Did not see your second reply which probably would have made the get a life disappear. I only give information i know is correct and trust me i have done this and got your result of no gold crown. So first call is to eliminate if you did this or not.

    You have said you have not so. next step would be to say all you can do is the standard troubleshooting tips to see if this rectifies the issue and if that does not work you would have to try customer support, but do not think anything can be done regarding getting these changed to gold crowns , only to maybe help with it not happening again.

    Check your device and game are up to date , log out and restart your device and then log back in and see if the issue arises again. If it does try support

    I will apologise for the get a life as did not see the second message, but as you i was pissed that you thought i would have accused you of cheating. i try to help not do things like this

  • GoldenswordzGoldenswordz Posts: 210 Level 3

    Possibly just a bug. If it happens, you just have to deal with it though.

  • Ashen33Ashen33 Posts: 51 Level 2

    Freddy : Please let's forget. It was a misunderstood. No worries ~

    By the way, thanks for trying to help the community and taking the time to reply me.

    About the candy crush app, I already restart it multiple times by weeks ( in order to refresh and see my actual place in score events as exemple). So unfortunately I don't think it's that.

    The previous member Alienscar gave me a link to contact King. I guess I'll try tomorrow ~


    Goldenswordz : Yes, it's a bug. But I've been playing the game since late 2019 and it never happened to me before. Only very recently 2 times in 1 week.

    Probably a new bug with a recent update?

    Really hope they will fix it as soon as possible <__<

  • Sukanta_BiswasSukanta_Biswas Posts: 21,964 Candy Moderator

    Welcome back to the King Community.

    The problem you encountered is an error and I'm not sure if it's a problem for this level alone. Anyway I'm going to report the matter to my team right now and I'll let you know here as soon as I get any information.

    Thanks in advance for your patience and support.ย 

  • Ashen33Ashen33 Posts: 51 Level 2
    edited July 20

    Hello Sukanta biswas,

    Thanks for your reply! Until now, it happened me on level 3131 and 3101. As you wrote, I don't know if it's specific level error or not.

    My sincere thanks again for reporting this to your team! I really hope they'll able to resolve this bug!

    I'll be checking this page, hoping to get new infos from you!

    Greetings ~

Sign In or Register to comment.