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@JZipagan Well support is support for the game and any issues with the game as i believe the CM has already explained this to you in a previous post. Support is not there for a personnel gripe you have with the game so i would be surprised if you do get any acknowledgement back at all. Think some people have a different opinion on what support is.
If support was there to deal with peoples personnel issues with the game then i do not think support would be able to deal with the real support questions.
Maybe have a read of the terms and conditions you accept when you play the game you may understand what terms you accept when you play the game