Why are some extra moves earned by watching ads missing for star tournament levels?

suesnue

During a Star Tournament, if a level is not won, it offers the option to watch up to 3 ads to supposedly receive extra moves to the unfinished level. Watching the first ad adds 2 moves, the second ad supposedly adds 1 more move, and the third ad supposedly adds 3 more moves. However, after watching the ads, it returns back to the game and only adds a total of 2 moves instead of 6 despite having watched 3 ads. Watching 2 ads also results in adding 2 extra moves instead of 3. I had seen this bug occur briefly during regular game play (not Star Tournament levels) and was quickly resolved, but this still occurs for Star Tournament levels only. Please fix! Thanks!

suesnue

Here are some screenshots. This first one shows all three ads were watched and 6 moves are to be collected. After hitting the Claim button, it returns to the game with only 2 moves remaining.

kiara_wael

Hi and Welcome to our Community

Thanks for sharing ,I will pass on this feedback to the Game Team . Also Please report this to our Player Support Team here

suesnue

I will do that. Thanks!

อดุลย์

Previously in this game I had ads, after update the ads weren't there.