How do I get my money back or the play time that I purchased?

ladyj1458

I purchased 4.99 for four hours of playtime, the money was taken but I did not get the 4 hrs.

arwen777

@ladyj1458 For the purchase that you didn't receive, please check the link below on how to get that refunded or compensated.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/345897/how-do-i-get-my-money-back-or-the-play-time-that-i-purchased

Hi and Welcome to our Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!