what happen to my gold bars?

Jim_Karales

I just finish level 9981 through level 9985 i was first but i didn't get my 25 gold bars the flag just disappear can you help Jim

arwen777

I'm afraid that the community doesn't deal with missing rewards @Jim_Karales! 😟 For that, you'll have to contact support using the link below.

https://soporto.king.com/support

As for the problem with the race, make sure that your game is updated.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/346235/what-happen-to-my-gold-bars

Hi and Welcome to our Coimunity

This week have not Episode Race ,The Episode Race is a bonus feature and all bonus features are not always guaranteed to be in your game. The features are given to randomly selected groups of people so this will mean your not in that group now but you could be in the future.

Jim_Karales

the bonus feature was in my game i click the flag i started playing level 9981 and i play level 9981-9995 look like i make a mistake on my question i played level 9981-9995

Freddy_

@Jim_Karales Hi and welcome.

If you had the feature and did not receive the gold bars you will need to contact customer support. As the community can not deal with missing reward issues as explained by @arwen777

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps