WHAT Happened??

eugene

My game loaded today (desktop, facebook) and ALL my lives are gone - I had like 600 and all of the events are gone except the wheel - and I was up to 40 something on the other one. also - I am on level 9111 and its giving me tutorials on how to play - REALLY??!!?

kiara_wael

Hi and welcome to our Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.

Features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date 

eugene

I'm sure it had something to do with the game updating but I would think they could fix that.