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I keep getting asked for my date of birth my account is linked to Facebook so my date of birth is already available to see
This feed is from 4 years ago. It's great you answered but try and help on more current feeds.
so in this case you have to wait for you to turn the required age for YOUR country
Glad you were able to be helped. Happy holidays :)
That worked. Thanks
Hi @shellb81 there are two separate issues here. One is that people enter a date, but find the continue button is greyed out and the other issue is like yours were an date has been entered that makes the player too young to play Candy Crush. In the first instance the DOB screen doesn't disappear as it just gets greyed out. In your case the DOB screen disappears because you have successfully entered a date.
All you can do to resolve your issue is to contact King using the CONTACT US button shown in your screenshot, and explain what happened.
Year of birth should be enough data required. The fact that any date can be inputting without verification makes the new prompt to play pointless. Players have already complained that a wrong (underage) date stops them from playing the game.
More worryingly is King's ability to securely hold personal details. This forum is full of players complaining about bugs in the games.
I freely admit that I have given my birth year but all other data is incorrect.
I am on a laptop, so all I do is select Candycrush and the message about my date of birth keeps coming up, I can hear the game tune in the background. However I tried what LazyVampire suggested, highlighted my day of birth pressed enter and hey presto the continue button turned green and I am back playing again.
How are you all able to bring up the date of birth screen again?
I'm on a app on a tablet and have been locked out.
I'm going to give that a try, thanks for the tip. I get the same message with Pet Rescue BTW.
Mine is an app on a tablet so can't do any of the above as been locked out
Mandi thanks for your instructions which worked a treat for me. 🙂
I play using Microsoft Edge, so tried Chrome. When you come to where it says year, month, date, use drop down on Month, but manually put in others, I was using the up/down to scroll to relevant numbers. Did this on Chrome, let me in, went to Edge to try same thing, but it automatically loaded has usual. Hope this helps.
Hi Lorcaz and Shelb81 - I have found a way to get past this bloody screen, try after putting in the day date part press return, I did this through sheer frustration and it turned the continue button green. Hope it works for you and anyone else who manages to read this message.
Day 2 of not been able to play, so all my daily plays will have gone back to beginning. So not happy King.com. I play numerous times a day, miss playing. Please get rid of request until its sorted, or sort out asap.
Lazy Vampire. Mine is through the app and not FB so have been completely shut out. No option to make any changes now. 😢
I just replied to another post about this, but then I went to FB and tried again. In my frustration I tried a couple of things. I put my cursor at the number of my birthday and pressed enter a couple of times. Then the "continue" button changed to green and I was able to play.
But very tough to play 2943rd level
I love candy crush
Mine is the same, so unable to play, not happy.
There's definitely a glitch then. I had an email from them saying the new age restriction regulations don't come into effect until 2nd September so really this should be removed until the technical issues have been resolved
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Hi and welcome!
You keep getting asked by community.king.com ?
If you have any screenshot, we can help you better!
Btw, I never provided my date of birth to the forum and there is not a feature like this here, as I know!
My account is also linked to Facebook!
@John_Sanders It is obviously a new feature that is being rolled out as I got the same message as well. It won't let you progress to the game unless you enter something.
The reason behind the request would seem to be age related regulations. To be honest all that was needed was an 'are you over 21' option rather than asking for everyones date of birth.
I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?
I had a request to write my date of birth, however, I typed the days date by accident and now no matter how many times I go through the support, redo my log in then return to my candy crush it says oops you cannot play get in touch with support and says the same thing/s all over again.
Fed up of trying now 🤔🙄
I have put a message in to support tonight. Do they take long to get back to you?
@shellb81 they usually send an automated message in a day asking again if you need help! 🙄 Make sure to answer to them above the line they point out. Otherwise, you'll keep getting the automated message for ever! 😒
Where does that message get sent to please? In the app? I messaged them via my phone
I'm afraid I have no idea! 😬 I always contact them via email, so they respond there.
Thank you 🙂
I have sent another email with a screen shot now, fingers crossed!
I have has this email from them twice now and have replied the first time but got dame email again. I can't reply above the line in an email?!?!
Linda what email address do you have for them?
I just pressed on support with my problem but no success 🤔
I'm getting nowhere fast either. They keep sending me the same email and I have followed the instructions about replying and nothing happens
I think this is just going back and forward to say there is a reply via us but nothing else has been resolved! 🙄
Yeah, it's going nowhere!
That is all I get....
Why am I being asked for my date of birth? I have input the information and when I press continue, nothing happens!!! I cannot get into my games which are Pet Rescue Saga and Candy Crush Soda Saga.
Mandi...are you over 13?
Shellb81 - yes, I'm over 13, Why?
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